Why consider using a Call Center in Tijuana or Mexico ?
Mexico is one of the top 10 call centers in the world and having the largest English-speaking recruitment pool in Latin America, . By establishing a Nearshore Call Center in Mexico, your company can reduce costs by up to 50%.
Tijuana is in the State of Baja California, Mexico, which has over 3 million people and has 50,000 Call Center Seats, with 60% servicing North American clients through multiple channels,
A call center in Tijuana offers advantages like lower labor costs compared to the US, a closer proximity to the US border, a bilingual workforce, and time zone alignment with US-based call centers, allowing for better management control and easier communication with clients.
The summary of advantages from Call Centers in Tijuana
- World-Class facilities and technology infrastructure
- Cultural alignment with North America
- Bilingual and performance-driven workforce
- Reduced labor & operational costs (50% less than the U.S.)
- Proximity to the U.S. border, adjacent to San Diego, California
- Timezone alignment with U.S. based Call Centers
Some misconceptions from Call Centers in Tijuana
- Nearshore – Only if the client is in Southern California or Arizona
- Some call centers are quoting 70-80% savings – That is rarely true.
- The minimum wages in the United State is $7.25 not $20 dollars
- Mexican call center reps have very minimal accents – Not true
[ Maybe to another Mexican living in the USA or living in Mexico ]
- Spanish Accent’s are common and accepted in the USA – Not true
[ Perhaps in Southern California, Arizona, New Mexico or Texas ]