Why consider using a Call Center in Tijuana or Mexico ?

Mexico is one of the top 10 call centers in the world and having the largest English-speaking recruitment pool in Latin America, . By establishing a Nearshore Call Center in Mexico, your company can reduce costs by up to 50%.

Tijuana is in the State of Baja California, Mexico, which has over 3 million people and has 50,000 Call Center Seats, with 60% servicing North American clients through multiple channels,

A call center in Tijuana offers advantages like lower labor costs compared to the US, a closer proximity to the US border,  a bilingual workforce, and time zone alignment with US-based call centers, allowing for better management control and easier communication with clients.

The summary of advantages from Call Centers in Tijuana

  • World-Class facilities and technology infrastructure
  • Cultural alignment with North America
  • Bilingual and performance-driven workforce
  • Reduced labor & operational costs (50% less than the U.S.)
  • Proximity to the U.S. border, adjacent to San Diego, California
  • Timezone alignment with U.S. based Call Centers

Some misconceptions from Call Centers in Tijuana

  1. Nearshore – Only if the client is in Southern California or Arizona
     
  2. Some call centers are quoting 70-80% savings – That is rarely true.
     
  3. The minimum wages in the United State is $7.25 not $20 dollars
     
  4. Mexican call center reps have very minimal accents – Not true
        [ Maybe to another Mexican living in the USA or living in Mexico ]
     
  5.  Spanish Accent’s are common and accepted in the USA – Not true
         [ Perhaps in Southern California, Arizona, New Mexico or Texas ]